S2 E4 – Delighting Customers
Manoj
Updated on
Share:
Series 2 – Episode 4 took place on 21st October 2024 on LinkedIn Audio.
Hosted by: Manoj Ranaweera of Techcelerate.
Joined by:
- Andrew Threlfall – Exited Malinko to Civica in 2022 and now a Business Angel.
- Russell Groves – Founder & CEO, Training Sensei
- Simon Groom – Co-Founder & CEO, MagnifyB
- Chidinma Mba – Head of Support SkilledUp Life
Listen to the podcast on Delighting Customers delivered by Techcelerate
The discussion focused on:
- How do you delight customers?
- Is the customer always the King?
- How do you stop customer bullying?
- How do you retain customers?
- How do you manage customer churn?
We started by tackling the definition of customer and immediately had a disagreement.
According to Manoj (me),
Customer is an entity or a person that actually pays to consume your product or service. Customer is not someone who uses your product or service free. When you pay, there is an obligation on the supplier to provide the service or product as advertised.
Others disagreed with this viewpoint.